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Understand Your Rights Before You Play

Our legal terms set out exactly what you agree to when you open an account with dewi356 — covering how your data is handled, what our platform can and cannot do, and how disputes are resolved.

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dewi356 Understand Your Rights Before You Play
LEGAL CONTACT PATHS

Reach Us About Your Account Terms

If you have a question about how our terms apply to your account — or you want to exercise a data right, request a correction, or raise a formal complaint — these are the channels to use. Our team handles legal and account queries separately from general support so your request reaches the right person.

Live Chat Open the chat widget from any page in your account. Select 'Account & Legal' from the topic menu and describe your query. A team member will respond during operating hours.
Email Support Send your legal or data request to our support address listed in the account portal. Include your registered email and account ID so we can locate your record quickly.
Account Portal Log in, go to Settings, then 'Legal & Privacy'. From there you can download your data, update consent preferences, or submit a formal account closure request.
DATA AND SECURITY

How We Protect and Handle Your Information

Your account data is stored on encrypted servers and accessed only by staff with a verified operational need. We do not sell your personal information to third parties. Here is how we handle the four areas that matter most to you.

Data Retention

We keep your account records for as long as required by our operating licence and applicable law. Once that period ends, data is deleted or anonymised on a rolling schedule.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can manage cookie preferences from the banner on your first visit or in account settings.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you notice an unrecognised session, lock your account immediately from Settings and contact us via live chat.

Requesting Changes

To correct, export, or delete your personal data, submit a request through the Account Portal under 'Legal & Privacy'. We aim to respond within the timeframe required by applicable law.

Common Questions About Our Terms

These are the questions we hear most often from players in Indonesia about how our legal terms work in practice. If yours is not here, reach out via live chat or the account portal.

Access depends on local law and is available only where your region's regulations permit it. Check the eligibility section of our full terms or contact support if you are unsure.

We collect the information you provide at registration — name, email, mobile number — plus transaction records and session data needed to operate your account securely and comply with our licence.

Yes. Log in, go to Settings, then 'Legal & Privacy', and submit a data export request. We will prepare your file and notify you when it is ready to download from the portal.

Submit a closure request through the Account Portal. We will process it and delete or anonymise your data once any mandatory retention period under our operating licence has passed.

We notify you by email before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms. You can close your account if you do not agree.

Disputes are governed by the law of the jurisdiction in which we hold our operating licence. The full terms document in your account portal names the governing law and the process for raising a formal complaint.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.